FAQs

02. Check your order
Make sure that the details of the products you have selected, such as size and colour, are correct. If you have a voucher code, enter it in the space provided to complete your purchase with a discount. Do you want us to send it directly to your home, or would you prefer to pick it up in-store? Indicate your preference and continue with the selection of the method of payment”.

03. Log in (if you have not already done so)
If you logged in before you started shopping, you can skip this step. On the contrary, log in now by entering your email address and password and you will automatically get registered.

04. Enter delivery details
Here you can choose where you would like to receive your purchase. We can send it to the same address you registered with, or any other address of your choice. In both cases, you will need to fill the delivery details. If you prefer, you may also collect your order at your nearest store (valid only for Spain

05. Confirm your order
You are almost done, but first don’t forget to double check your order and make sure that all delivery details are correct. Once you have reviewed your order, click on “Finish Order”.06. Complete your order
You will be automatically redirected to a secure connection. If you selected PayPal, you will be redirected to the PayPal payment page to complete the process.

06. Complete your order
You will be automatically redirected to a secure connection. If you selected PayPal, you will be redirected to the PayPal payment page to complete the process.

07. Order summary
You’re all done! You have completed your order with success and will soon be able to enjoy your new purchase. At this stage, you’ll find a summary of all your order details and will receive a confirmation email to the email address you registered with. If you do not receive a confirmation email, double check that it’s not in your spam.

GENERAL INFORMATION

08. In which countries can I shop online?
All over the world. If you do not find your country on the drop-down please senda n e-mail to info@slow-clothes.es and we’ll help you to finish your purchase.

09. Are online prices the same as my local store?
On occasion, you may find that prices online are different to those in our physical stores. This is due to special promotions we do for each individual store, such as exclusive discounts for club members, occasional discounts on certain items, etc.

10. Can I periodically receive news about the latest arrivals and special promotions?
Of course! You can register for an account or subscribe to our newsletter by clicking the box that says “Sign up for news”, which you’ll find at the bottom of the home page.

11. Can I unsubscribe from all email communications?
If you wish to stop receiving our latest news, you may unsubscribe from all future communications by going to “My account” and clicking on “Edit my details”. Here you can unsubscribe from our newsletter by unchecking the box next to “Receive the online newsletter”. Should you have any issues, please email us at info@slow-clothes.es, and we’ll be happy to help you.

12. How do I know if I have successfully completed my order?
Once you have finished your purchase, you will receive a confirmation email where you can check all the details of your order.

13. Can I check the status of my order?
Of course! Simply go to “My account” and select the order you wish to check.

14. What should I do if I receive a faulty or incorrect item?
Please email our Customer Service department at info@slow-clothes.es, including your order number, the reference number of the faulty or incorrect item, and a photo of the item, to help us understand what went wrong.

15. How do I know what my size is?
On every product page there is a size guide which provides the measurements of each size.

16. Can I cancel my order?
We want your purchase experience to be perfect so in this case please send us an email to info@slow-clothes.es to proceed to the cancellation.

17. Can I delete an item from my order?
Yes, so long as you have not already completed and paid for the order.

18. My order hasn’t arrived. What should I do?
To track the status of your order, go to “My account”. Here you will find a list of all completed orders to date and the status of each one. You may also contact our Customer Service department by e-mail to info@slow-clothes.es or by telephone +34655937824.

19. I need help, where can I get it?
For any other doubts or questions you may have, please email us at info@slow-clothes.es or if you prefer it call us on +34952001086 or send us a whatsapp to +34655937824.

REGISTER

20. How do I register for an account?
Simple! You have two options: click on “Register” in the down left corner of our webpage, or, once you’ve finished shopping and chosen the items you wish to buy.

21. What advantages come with registering for an account?
After registering for an account, you’ll no longer have to fill in your delivery details every time you make a purchase. You’ll always be the first to know about our exclusive promotions, latest offers, contests, events… And much more!

22. Once registered, how do I change my personal details?
Enter “My account” and click on “Edit my details”. Here you can modify all of your personal information, including your password. When you have finished making changes, click “Send”.

23. I’ve forgotten my password, what do I do?
If you forget your password, click on “Log in/ Register” in the top right corner of our webpage, and on then click on “Remember password”. Simply enter your email address and you will automatically receive an email with instructions for changing your password and creating a new one.

24. Can I delete my account?
Just send an e-mail to info@slow-clothes.es, indicating that you wish to delete your account.

PAYMENT

25. What payment methods can I use?
You can pay with credit card (VISA, MasterCard, American Express), debit card (4B or 4B Maestro), or by bank transfer.

26. Why was my payment denied?
It might be because the payment method you’re using isn’t one of the valid methods mentioned above. Would you mind double checking this?
-Your credit card might have expired, check the date just in case.
-You might have exceeded the allowed limit of your card. Check with your bank.
-Finally, double check that you have entered all of your details correctly.

27. Can I request an invoice made out to my company?
Yes, simply send us the receipt for your order by email to info@slow-clothes.es along with your personal details, company tax number and the address of the company you want us to generate the invoice for.

SHIPMENT

28. Where can I ship my order?
Your order will be delivered to the address you provide, as long as it isn’t a PO box.

29. Can the delivery address be different to the billing address?
Sure, just keep in mind that the shipping costs will depend on the destination country, not the country of your billing address.

30. What are the shipping costs?
Shipping costs depend on the total of your order and the final destination. In some cases, you won’t have to pay a thing!

Spain Mainland from 1 to 2 working days, delivery charges €5,95. Free delivery from 100 € !

Spain (Balearic Islands) from 3 to 5 working days, delivery charges €6,95. Free delivery from 100 € !

France, Germany and Portugal from 5 to 7 working days, delivery charges 12,95€. Free delivery from 200 € !

Italy, Belgium, UK, The Netherlands, Luxembourg and Austria from 5 to 7 working days, delivery charges 13,95€. Free delivery from 200 € !

For other countries and other delivery terms, please check the Terms and Conditions.

*Please note for export customers outside of the EU our prices do not include import duties or other taxes. You will be liable for taxes & import duties according to your respective countries tariff for importation of goods from Spain. Please check these tariffs prior to confirming your order as they vary from country to country.

At the moment of receiving your order we will inform you if the selected products are available in our stores: if they are available, the delivery time is approximately between 5 and 7 working days. If your selection is not available, our manufacturing process is between 4 and 6 weeks. We recommend you to place your order well in advance of the sales season. For any queries we will be happy to assist you.